Study Reveals Positive Impact of Training in Mitigating IT Risks
Government Technology (06/20/07)
IT teams that are well trained are better able to leverage key technology features and functions, resulting in an increase of performance and productivity, concludes a new study by IDC and Symantec. The study focused on more than 200 North American functional IT teams consisting of two to three staff members. High-performing teams spent an average of 78.9 hours on maintaining and improving operations per month--considered high value activities--compared to 62.8 hours for low-performing IT organizations. In addition, high-performing IT organizations spent less time on low-value activities--they spent an average of 49.2 hours per month deploying solutions and 62.9 hours per month resolving broken tools or processes, while low-performing teams spent 54.7 hours on average deploying solutions and 73.5 hours resolving broken tools and processes per month. Because the well-trained teams used their time more efficiently, they could potentially realize a 10 percent increase in productivity, representing savings of up to 2,000 hours or $70,000 in gained productivity annually. The benefit of training not only lies in enhancing skills and performance, but also on reducing IT risks such as compliance. The study found that well-trained IT staff met software configuration standards for their production servers more than twice as often compared to less-trained teams.
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